Privacy Policy

Rangpur Community Auto Washing Plant (RCAWP)

1. Introduction

Welcome to RCAWP (Rangpur Community Auto Washing Plant). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and laundry services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, and profile photo
• Address Information: Pickup and delivery addresses for our laundry services
• Payment Information: Payment method details (processed securely through third-party payment processors)
• Order Information: Details about your laundry orders, preferences, and service history

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Location Data: GPS location for pickup and delivery services (with your permission)
• Usage Data: App usage patterns, features used, and interaction data
• Log Data: IP address, access times, pages viewed, and app crashes

2.3 Communication Data

• Messages through our in-app chat system
• Customer service communications
• Push notifications and SMS preferences

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Process and fulfill your laundry orders
• Coordinate pickup and delivery services
• Manage your account and preferences
• Process payments and billing

3.2 Communication

• Send order confirmations and status updates
• Provide customer support
• Send promotional offers and service updates (with your consent)
• Deliver push notifications about your orders

3.3 Improvement and Analytics

• Analyze app usage to improve our services
• Develop new features and functionality
• Monitor and improve service quality
• Conduct research and analytics

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud storage and hosting
• Analytics and app performance monitoring
• Push notification services
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Control

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format

7.2 Communication Preferences

• Opt-out of promotional communications
• Manage push notification settings
• Control SMS preferences

7.3 Location Services

You can control location permissions through your device settings. Note that disabling location services may limit some app functionality.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Third-Party Links and Services

Our app may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

12. Contact Us

13. Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to:

• Google Play Developer Policy
• Bangladesh Data Protection Act
• International data protection standards